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Customer accounts

Explore all questions and answers regarding customer accounts, from their creation to their configuration, and much more.

Definition

A customer account on a website is a personal space that a user creates and uses to interact with this site. This is a common feature on many websites, especially on e-commerce sites, social networks, online banking services, forums, booking sites, and many others.

Your customer account usually allows you to register, log in, and access personalized features.

Management

To create your account on Preeders®, follow these simple steps:

1. Go to the "Sign In" tab located at the top right of the website.
2. Click on "Sign Up" at the bottom left of the page.
3. Fill in the appropriate fields with the required information, including your email address, which will also serve as your username.
4. Validate and confirm your email address.

When you click on the "Sign In" button, please select the "Forgot password or email login issues" option. Then, follow the provided instructions carefully and enter the username (your email address) you used when creating your account.

In just a few minutes, you will receive a password reset email. Don't forget to check your spam or junk mail folder if you don't receive the email in your primary inbox.

To create your profile, follow these simple steps to provide the necessary information.

1. Select your country of residence: The first step is to choose your current country of residence. This will allow us to customize your experience based on the laws and specifics of your locality.

2. Specify your geographical breakdown: Depending on your country of residence, we may ask you to specify a more precise geographical breakdown, such as your region, province, or state.

3. Provide your personal contact details: To create a complete profile, we will need some of your personal contact details, such as your name, email address, and possibly your phone number. Make sure to provide accurate and up-to-date information so we can contact you if necessary.

Once you have filled out this information, you will be ready to create your profile. You can then access all the features of our service and fully enjoy what we have to offer.

To edit your profile on our website, follow these simple steps:

1. Log in to your account using your username and password.
2. Once logged in, go to your profile page by selecting the "Profile" option in the menu.
3. On your profile page, you should see an "Edit" button. Click on it.
4. You will be automatically redirected to a page where you can update various information, including your mailing address, email address, phone number, and more. Make the necessary changes. Please note that your first name and last name cannot be changed, as each account is permanently associated with its original creator.
5. Don't forget to save your changes by clicking the "Save" button once you're done.

If you encounter difficulties or need additional assistance, feel free to contact our customer support for personalized help.

To delete your profile, follow these simple steps. First, make sure you are logged into your account. Then, go to the "My Profile" tab located at the top in the menu.

Once you are on your profile page, scroll down until you find the "Delete My Profile" button. This button is located at the bottom of the page, under your personal information.

Click on the "Delete My Profile" button to initiate the deletion process. You will be prompted to confirm your decision by clicking "Confirm" to ensure that the deletion is intentional.

You can delete your Preeders® account at any time.
 
1 - Login to your account
2 - Go to your profile
3 - Choose the Settings section
4 - Then select the "Delete my account" tab

Please note that deleting an account is irreversible, your data and all your benefits will be deleted.

Please note that the user account will be marked as "to be deleted", it will remain active for 6 months, allowing the owner of the account to be able to reconnect during this period and thus reactivate it to be able to use it again. If this happens, the account will automatically be permanently deleted along with all associated data.

Join the Preeders® community by signing up for our newsletter. It's simple: enter your email address in the designated field at the bottom of each page, then click the "Subscribe" button. By doing this, you'll stay constantly informed about our latest news and exclusive offers. Don't miss out on what Preeders® has to offer!

You have the option to unsubscribe from our newsletter by following these simple steps:

1. Log in to your Preeders® account by clicking the 'Sign In' button.
2. Once logged in, access your personal space by selecting the 'Profile' option in the menu.
3. In the 'Profile' menu, click on the 'Settings' tab.
4. At this point, you will find a button labeled 'Unsubscribe.' Click on it to confirm your unsubscription.

Another option to unsubscribe is to click on the unsubscribe link found in all our emails.

Checks

To ensure the safety of everyone, we request all concerned parties to submit the required documents to prevent any attempt at fraud or identity theft.

We want to assure you that the documents we collect will not be shared with any third parties, used for commercial purposes, or published online.

Your privacy is of the utmost importance to us, and identity verification will also help ensure a peaceful acquisition of a pet

Identity verification is not mandatory on our website, but it is strongly encouraged in the interest of the safety of all our users. Opting for identity verification enhances the protection of your account and contributes to creating a safer and more reliable online environment for our entire community.

We highly recommend this step to ensure a secure user experience and compliance with the best data protection practices.

Identity verification on our website offers more than just a simple administrative formality. It serves as a genuine guarantee of credibility, showcasing your commitment to the security and trust of your clients or prospective adopters.

By implementing this measure, we prioritize transparency, an essential element for building strong relationships among users.

The "Verified Identity" badge aims to enhance the security and transparency of our site for all content broadcasters. Identity verification is a crucial process for every breeder and service provider on our platform. Our priority is to ensure a reliable and reassuring experience for new adopters looking to welcome a pet or hire a professional in the animal industry.

This verification encompasses various aspects such as identity, contact information, and the validity of the business or activity. It establishes a climate of trust between broadcasters and clients, preventing online fraud and ensuring the legitimacy of advertisements.

User safety is our top priority, and the "Verified Identity" badge is a symbol of commitment to the community. Every user displaying this badge has undergone rigorous verification to guarantee the authenticity of their profile, activities, and advertisements.

By choosing breeders listed on Preeders, adopters can be assured of a transparent, safe, and ethical transaction. We encourage all stakeholders to participate in this verification process to foster an environment of mutual trust and promote responsible adoptions.

Yes, all companies are verified. This verification is a crucial step to ensure the security and transparency of matchmaking on our site. We understand how important it is for users to have confidence in the companies they interact with. That's why we've established a rigorous verification process for all professionals, regardless of their industry.

The "Verified Company" badge is a mark of trust that we grant to companies that have met all our verification requirements. When you see this badge, you can be assured that the company has undergone a thorough process to validate its legal identity. This is aimed at reassuring new adopters and strengthening their confidence in their choice.

We firmly believe in the need to maintain high standards of quality and safety on our platform. Company verification is one of the ways we achieve this, and we will continue to actively work to ensure that all professionals operating on our site are trustworthy and competent in their respective fields. Your safety and satisfaction are our priorities.

The difference between a verified and a certified profile on our website is crucial. A verified profile involves verification of the validity of the company alone, without validating the user's identity.

On the other hand, a certified profile means the user has confirmed both their personal identity and that of their company. This certification aims to ensure that all provided information is consistent and reliable, thus strengthening trust within our online community.

Personal data

At our place, privacy protection and the security of our users' personal data are our top priorities, and we implement robust security measures to safeguard them. We do not store users' personal data unless it is strictly necessary to provide our services in accordance with our privacy policies and applicable laws.

When you interact with our services, we may collect anonymized and aggregated data for analysis and user experience improvement purposes. However, this data is depersonalized and cannot be used to personally identify you.

Our commitment to privacy means that we do not exploit, sell, or share your personal data with third parties, except as provided in our privacy policies or when required by law.

We take the privacy of our users' personal information very seriously. We do not store personal information such as identification cards or other sensitive information about users or businesses. Our priority is to ensure the security of your personal data and respect your privacy.

The information you share with us can be used for the specific purpose for which you provided it, such as personalizing your user experience or providing the services you have requested. However, we do not use it for other purposes without your explicit consent.

Our commitment to privacy is rooted in our policies and procedures, and we continuously work to ensure that your personal information remains private and secure.

If you have specific questions about how we manage your personal data or if you wish to exercise your privacy rights, please feel free to contact us.

Feel free to contact us directly if you can't find an answer in our FAQ. Ask your questions; we are here to help you.

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